Refund policy
Sydney Wallbeds is part of Paul Giles Beds & Mattresses, a family business since 1993, and we want you to love your new wallbed. This policy explains what happens if something isn't right. Nothing in it limits your rights under the Australian Consumer Law.
Your rights under the Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to compensation for any other reasonably foreseeable loss or damage from a failure in the goods or service.
There's no fixed time limit on these rights. They last for as long as is reasonable for the product and its price.
Faulty or damaged items
- Please check your order when it's delivered and let us know about any damage as soon as you can, with photos if possible, so we can sort it out quickly. This doesn't limit your rights under the Australian Consumer Law.
- If a product develops a fault, call us on (02) 9879 4226 or email sales@sydneywallbeds.com.au. We'll arrange to inspect it and organise a repair, replacement or refund as the law requires.
- Proof of purchase, such as your receipt or order number, helps us help you faster.
Warranty
Any manufacturer’s warranty on your wallbed or cabinets is in addition to, and does not replace, your rights under the Australian Consumer Law. Contact us first and we’ll help with any claim.
Change of mind
- Wallbeds, side cabinets, bookcases and desks are made to order in your chosen size, colour and layout, so we can’t accept change-of-mind returns once your order has been placed with the factory.
- If you cancel after we’ve placed your order with the factory, we’ll refund what you’ve paid less the reasonable costs we’ve already incurred, and we’ll tell you what those are.
- Mattresses can’t be returned for change of mind once delivered or unwrapped, for hygiene reasons. Please try them in our Gladesville showroom first.
- The Onsite Consultation & Quote fee is refundable against a wallbed purchase, as described on that product.
How refunds are paid
Approved refunds go back to your original payment method, usually within 5 to 10 business days. Delivery and installation fees are refunded where the return is due to a fault or our error.
Contact
Sydney Wallbeds by Paul Giles (Paul Giles, ABN 65 670 661 363), 1A/28 Buffalo Road, Gladesville NSW 2111 · (02) 9879 4226 · sales@sydneywallbeds.com.au · Open 7 days, 9am – 5pm.